Customer Success Manager (m/w/d)

Administration

LocationVienna, AUT
StartImmediately
Work ModelFull Time / Part Time
ExperienceSenior

Join our team and work in the hottest area of the IT industry:
Augmented Reality

Who are we?

VIEWAR is a leading provider of augmented reality (AR) software solutions. With over 12 years of experience in the industry, we dedicate our work to developing innovative products that  help companies improve their business processes. Our solutions are already in use by Fortune 100 companies for a variety of applications like indoor navigation, digitization of work instructions, maintenance tours, employee onboarding and training, remote assistance and many more.
Take a look at this overview of our system

Your Mission:

We are looking for a Customer Success Specialist to ensure that our users have an exceptional experience with our Augmented Reality (AR) solution. In this role, you will support our internal sales team, capture market requirements, and gather feedback to drive product improvements. You will lead technically complex customer projects and advise our clients to develop the best solution tailored to their needs. Your passion for AR and commitment to customer satisfaction will help us maintain a strong customer base and continuously improve our AR offerings.

Your Responsibilities:

  • You will work closely with our customers and guide them through:
    • Implementing our AR solution
    • Capturing basic requirements and needs
    • Finding Use Cases
    • Identifying necessary software interfaces
  • You are the voice of the customer and maintain constant communication during and after projects.
  • You provide quick support to both customers and the internal sales team by offering your technical expertise.
  • You collect and analyze user feedback to drive product improvements and enhance the AR experience.
  • Develop tools such as FAQs, tutorials, and documentation to help users.
  • You collaborate with the product management team to ensure user feedback is integrated into the product roadmap.
  • You build and maintain strong relationships with users to ensure success with our AR applications.

What You Bring:

  • Bachelor’s degree or equivalent education, e.g., in Computer Science, Engineering, or a related technical discipline.
  • Initial experience in technical project management, with a focus on software.
  • Solid project management skills.
  • Technical knowledge and the ability to identify, solve, and effectively communicate technical problems with the development team.
  • Excellent communication skills in German, native level, and English C1 level.
  • Knowledge in customer relationship management and the ability to build and maintain strong customer relationships.
  • A proactive and results-oriented mindset with a focus on ensuring the success of our customers.

What We Offer:

  • Independent, yet team-oriented work in an international team
  • Flat hierarchies
  • New technology
  • A cool office in the center of Vienna
  • Latest technical equipment
  • Free drinks, fresh fruit, and various snacks
  • An annual gross salary of € 50,000,- (or more, depending on qualifications and experience) – Full-time position

We look forward to your application!

Benefits

Sport and Fitness
Sport and Fitness Get a discount at myclubs and choose from over 5,000 sports offers. Choose the myClubs sports subscription that suits you best. Simply download the myClubs app and get started!
International Flair
International Flair A pleasant and open working atmosphere in an interesting, promising and constantly growing industry and an internationally oriented company.
Technology and Gadgets
Technology and Gadgets Access to the up-to-date technologies and cool hardware and gadgets (Magic Leap, Oculus, Apple Vision Pro, etc.). Latest game consoles for relaxation after a hard day’s work are available for employees.
Food and Drinks
Food and Drinks Lots of it! Coffee, drinks, chocolate, toasts, biscuits and fruit to take freely. There is plenty to keep caffeine and blood sugar levels up high.
Team Events
Team Events There are cool team events every month: Beer & Burgers, wakeboarding, boating, laser tag, excursions, and much more. Don’t like any of them? Propose your own ideas at any time.

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