PIC Facility MGMT Series Part 3 Layout1 (1)

How AR in Facility Management impacts critical decision-making?


In the fast-paced world of industrial operations, where split-second decisions can make or break a project, having instant access to critical information is paramount. This need for real-time data has driven the adoption of Augmented Reality (AR) solutions in various sectors, including facility management. With the power to superimpose digital information onto the physical world, AR is transforming the way facility managers access and utilize vital data, ultimately revolutionizing decision-making processes and workflow efficiency.

Exploring the Role of AR in Facility Management:

Facility managers play a pivotal role in ensuring the smooth functioning of diverse operations within a facility. From maintenance to safety protocols, their decisions have far-reaching implications. However, the challenge lies in the sheer complexity and scale of modern facilities. This is where AR comes in.

AR solutions leverage advancements in technology to provide facility managers with instantaneous access to a wealth of information. By equipping them with smart glasses or mobile devices, AR overlays real-time digital data onto their field of view. For instance, imagine a facility manager walking through a complex manufacturing floor. With AR, they can instantly access equipment specifications, maintenance instructions, operational manuals, and even safety guidelines without breaking their stride.

Enhancing Decision-making through Accessibility:

The ability to access critical information instantly is a game-changer for facility managers. Here’s how AR impacts their decision-making:

  • Reduced Downtime: AR empowers facility managers to troubleshoot issues efficiently by providing them with real-time insights into the status of equipment and systems. This leads to quicker problem identification and reduced downtime.
  • Informed Planning: With access to work instructions and specifications right before their eyes, facility managers can make informed decisions about maintenance schedules, upgrades, and replacements, ensuring optimal resource allocation and minimal disruption.
  • Instant Collaboration: AR solutions enable facility managers to collaborate seamlessly with remote experts or team members. Through live video feeds, they can share their perspective and receive guidance, enhancing problem-solving efficiency.
  • On-the-Spot Training: New employees can quickly get up to speed with the help of AR-enhanced training. Facility managers can overlay step-by-step instructions, safety protocols, and relevant information onto the real-world environment.
  • Risk Mitigation: AR aids in identifying potential hazards and safety violations by providing real-time information about safety protocols and guidelines. Facility managers can take immediate action to mitigate risks.

Workflow Efficiency and Productivity:

AR’s impact on decision-making extends beyond individual choices—it transforms overall workflow efficiency:

  • Faster Data Retrieval: Traditional methods of accessing information involve searching through manuals, databases, or relying on memory. AR eliminates this time-consuming process, leading to faster and more accurate decision-making.
  • Reduced Cognitive Load: With AR, facility managers don’t need to juggle multiple devices or reference materials. Instead, they can focus on their surroundings while AR provides contextual information, reducing cognitive load.
  • Minimized Human Error: AR assists in ensuring that decisions are made based on accurate and up-to-date data. This significantly reduces the chances of human error and its potential consequences.
  • Streamlined Communication: AR promotes clearer communication among team members, allowing for seamless information sharing and more effective collaboration on decision-making processes.


In conclusion, the integration of Augmented Reality in facility management, specifically solutions such as Service AR, is ushering in a new era of instant access to critical information. By providing real-time insights, AR empowers facility managers to make informed decisions, reduce downtime, enhance safety, and streamline workflow processes. As technology continues to evolve, a combination of AR and facility management promises a future where decisions are made faster, smarter, and with a profound impact on operational success.

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