HVAC Remote Assistance

The Impact of Augmented Reality Remote Assistance in the HVAC Industry


The HVAC (heating, ventilation, and air conditioning) industry is constantly looking for new ways to improve efficiency, reduce downtime, and increase productivity. One technology that is gaining traction in the industry is augmented reality remote assistance.

AR remote assistance for HVAC

Augmented reality remote assistance combines the use of AR and remote communication to provide real-time guidance and support to HVAC technicians. The technology involves the use of a device such as a smartphone or tablet equipped with a camera and a specialized AR application. 

AR remote assistance has a significant impact on the overall efficiency and productivity of the HVAC industry.

The application provides a live video feed of the equipment and overlays digital information, such as diagrams and instructions, onto the technician’s view of the equipment. This allows the technician to receive guidance and support from a remote expert, who can see what the technician sees and provide real-time feedback and instructions.

Benefits of using AR remote assistance

With the use of AR, technicians can receive guidance and assistance from remote experts in real-time, which can help to reduce downtime and increase productivity. This is particularly useful in situations where the equipment is located in remote or hard-to-reach areas or when the technician lacks the necessary expertise to fix the issue on their own.

One of the main benefits of using augmented reality remote assistance is the ability to respond quickly to issues. 

Another benefit of using augmented reality remote assistance is the ability to reduce downtime. Easily identify issues with the equipment and receive guidance on how to fix it, even if your workers are not physically present. 

This can help to minimize the amount of time that the equipment is out of service.

AR Use Cases for HVAC

Remote onboarding and training

New employees need to learn the skills and knowledge required to perform their job duties effectively. With AR remote assistance, they receive real-time guidance and support as they learn how to operate and maintain the equipment. This helps to reduce the time required for training and increase the effectiveness of the training process.

Remote monitoring of equipment

Remote experts can see what the equipment is doing in real-time, which allows them to detect potential issues before they become critical and helps to minimize downtime and improve overall equipment performance. Remote experts can quickly and easily identify issues and provide guidance on how to fix them and can optimize the use of the equipment as well.

Remote guidance and instructions

In addition to the benefits already mentioned, augmented reality remote assistance can also be used to improve safety in the HVAC industry. The use of AR can allow technicians to receive guidance and instructions while working in confined spaces or dangerous conditions, such as working at heights or in areas with hazardous materials. This can reduce the risk of accidents and injuries, and improve the overall safety of the work environment.


The use of augmented reality remote assistance in the HVAC industry can be beneficial in various aspects of the operations. 

Remote assistance can improve the speed of response, reduce downtime, improve training, enhance safety, improve preventive maintenance, and assist during upgrades and retrofitting. With the ability to respond quickly to issues, reduce downtime, and improve the training process, AR remote assistance is a valuable tool for the industry that can help to drive growth and success. Contact us below to find out how AR remote assistance can be beneficial for your business:

Contact expert

We look forward to helping you to identify the most valuable use case for your business. Please complete the form if you want to speak to one of our experts or if you want to schedule a demo call.

Privacy Policy